Graduation ceremonies span multiple disconnected departments registration, finance, eligibility, and logistics each operated in silos with no shared workflow.
Manual verification at entry gates created long queues and slowed ceremony flow, with no reliable way to confirm student status on the spot.
Robe and gown collection had no tracking system, leading to confusion and uncollected items at post-ceremony returns.
Name calling was a recurring problem the student body includes names from English, Hindi, Malaysian, Chinese, Arabic, and Russian backgrounds, and mispronunciations were common and sometimes embarrassing for graduates.
